Choosing Treatment: Why You Need to Call Rehab Centers for Information

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Choosing Treatment: Why You Need to Call Rehab Centers for Information

Calling rehabilitation centers by phone helps those in need of treatment to prepare for admission more than simply browsing online information

With all of the available options in addiction rehabilitation treatment centers, it can feel daunting to make a decision about the right program for you. Sometimes, those in need of help go so far as to look for centers via the Internet only to keep potential sites saved into their favorites tab on a web browser. How can they breach the gap between casual thought and productive action? The answer is simple. Pick up the phone.

Most every website advertising a rehabilitation facility has clearly demonstrated call buttons, highlighting the facility and office phone numbers and contact hours. This is because the entire purpose of their website is really to establish contact with those interested in their services. Thus, there is no shame in calling a center to ask about anything regarding the types of services they offer. No question is too small; if someone is interested enough to look at the website, chances are that the staff is interested in talking to them.

Making Telephone Contact Is Both Motivating and Obligation Free

In fact, most treatment centers prefer to have potential patients contact them by telephone. “A lot of patients look at the websites and say ‘I’ll get to that later,’ or find reasons that something doesn’t apply to them, but if we are talking to them by phone we can help them to make a better assessment and an appointment if they need one,” states one recovery professional.1 Although rehab and hospital facilities don’t allow for on-site tours because of HIPAA privacy laws, many questions regarding the facilities can be answered by phone that are not necessarily included on online pages.

When you contact a treatment center by telephone, there is no obligation. Generally treatment centers will offer a free by-phone assessment. True, online web pages offer a lot of information, but speaking to a real person who is experienced in the field has definite advantages. Admissions staff will help you to identify right away whether it would be beneficial to schedule a further assessment appointment, often also free of charge.

Confidentiality can be maintained via telephone if necessary by calling outside the earshot of others and asking not to be contacted again. However, if you do not mind receiving a callback you may let the center know, as some include follow-up calls after phone assessment to see if potential patients have further questions or concerns or have found treatment already. Even if you do not choose to pursue treatment with that particular center, going through the brief process of calling a rehab facility will familiarize you with the initial steps of the recovery process, getting your feet wet so to speak and making you more comfortable proceeding to the next steps.2

How to Make Phone Conversations with Rehab Centers Productive

A practical suggestion to apply while calling around is to keep notes handy. You may wish to prioritize each center according to the likelihood that you think you would be interested in each one. As you call, you will likely find yourself developing a system for re-categorizing the ones you like best and least. Also, keep a list of questions handy as you make these calls. Ask each center the same questions, if the staff does not already provide the information without being asked. If they answer your questions without being asked to, that is a good sign that you have found a location that will likely keep you informed and involved throughout the rest of the process.

The list will likely grow, but here are some starter ideas for the types of questions that you can ask over the phone and are not generally advertised on a webpage. Find out such things as:

  • Is a tour of facilities available?
  • What different programs do you offer for my condition?
  • How many patients with my same condition are treated here annually?
  • Do you accept my insurance policy for these services?
  • What therapy services are available regarding mental and emotional health?
  • Might I be prescribed another drug after treatment to substitute the one I have been addicted to? 3
  • What are your techniques for relieving withdrawal symptoms and physical cravings?
  • How is general nutrition integrated into the program? 4
  • How soon would I know my expected length of stay?
  • What is the general level of community involvement of patients during treatment?
  • What does your program offer in the way of alumni programs?
  • What services are available to reestablish life skills after treatment?

When you speak to a representative over the phone, you should feel that he or she has taken the time to answer all of your questions in a kind and patient way. An unhappy representative could be a sign of an unhealthy facility operation. Also, if you get the feel that this facility promises instant cures, guaranteed success, or no relapse, go ahead and move along. You know your addiction history and needs—no treatment program will erase years of social and physical complications from addiction in only a few short visits.

Get Free Help to Start the Recovery Process Today!

Calling rehabilitation centers and initiating discussions regarding your rehab potential is a great way to start down the road to recovery.5 We can help! We are available 24 hours a day. Call our toll-free helpline below to get started.


1 Phone interview with University of Utah Healthcare Addiction Recovery Services Appointment Scheduling Staff. Retrieved 11/25/2015.

2 National Institute on Drug Abuse, Drug facts: Treatment Approaches for Drug Addiction, Published September 2009. Retrieved 11/25/2015.

3  University of Utah Healthcare Addiction Recovery Services, Medications to Treat Addiction, Published May 20 2015.Retrieved 11/25/2015.

4  University of Maryland Medical Center, Diet and Substance Use Recovery. Retrieved 11/25/2015.

5  Substance Abuse and Mental Health Services Administration US Department of Health and Human Services, Directory of Single State Agencies for Substance Abuse Services. Retrieved 11/25/2015.

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